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Kotihandi – General Terms and Conditions for Service Providers

This is a translation of the Finnish terms. If the two versions differ, the Finnish version applies.

1. Introduction and Subject of the Agreement

These terms ("Terms") apply to the service provider's ("you", "Service Provider") activity on the Kotihandi platform ("Platform"), operated by Scrubbadad Oy (Business ID 3097826-1, "Kotihandi", "we").

Kotihandi acts as an intermediary platform that connects the Service Provider with the end customer ("Customer"). Kotihandi is not a party to the service contract between the Service Provider and the Customer; the Customer orders the work and the Service Provider carries it out through the Platform under the agreed terms.

By registering on the Platform and accepting assignments, the Service Provider accepts these Terms in full. These Terms replace all earlier service provider terms (last in force from 1 June 2025).

2. Status and Obligations of the Service Provider

The Service Provider operates on the Platform as an independent self-employed person or company (subcontractor), not as an employee, agent or partner of Kotihandi. The Service Provider is itself responsible for:

its own tax and prepayment obligations (e.g. business ID/sole trader registration, VAT liability where applicable) and statutory insurance, such as YEL or other applicable pension insurance where required by law;
keeping valid any industry-specific permits, registrations and qualifications that are needed (e.g. a construction-sector tax number, a food hygiene passport or similar, depending on the nature of the work);
carrying out the work professionally, carefully and on the agreed schedule, and complying with applicable legislation (including consumer protection and occupational safety).

Kotihandi may request and check this information at registration and at regular intervals. Incomplete or outdated information may lead to the account's access being restricted until the situation is corrected.

3. Registration and Account

The Service Provider must register on the Platform and provide accurate, complete and up-to-date information about itself or its company. The account is specific to the person or company and may not be transferred to or shared with third parties without Kotihandi's prior consent.

The Service Provider is responsible for keeping its login credentials confidential and for all activity on its account. Suspected misuse or unauthorised use of the account must be reported to Kotihandi without delay.

4. Performance of the Service and Quality Requirements

The Service Provider undertakes to carry out assignments professionally, carefully and in line with good practice in the field, on the agreed schedule and to the agreed scope.

The assignment details may require documentation depending on the nature of the work, such as photos before and after the work or a short report on the work done. In that case the documentation must be submitted through the app before the work is marked as complete.

The Service Provider uses appropriate tools and supplies in its work, unless otherwise agreed in the assignment, and takes care of occupational safety and the proper handling of the Customer's property.

5. Pricing and Commission

The Service Provider sets its own "take-home" price for the service. Kotihandi adds a 25% commission on top of this price, and the sum of the two is the price the Customer sees and pays on the Platform. The Service Provider always receives the full price it has set; the commission is never deducted from the price stated by the Service Provider.

Example: the Service Provider sets a price of €40/h. The price shown to and charged from the Customer is €40 + 25% = €50/h. The Service Provider receives €40/h.

The price may be adjusted afterwards if the scope of the work changes on site (see section 8, Additional Work). All price changes must be communicated to the Customer in advance and updated through the app before the additional work is started.

6. Payments, Invoicing and Payment Schedule

The Customer pays the total price of the work through the Platform via the payment processor Stripe at the time of booking. The Service Provider does not invoice the Customer or Kotihandi separately; legally, the Customer orders the service through the Platform and Kotihandi passes the payment on to the Service Provider.

Once the work has been approved (see section 7), Stripe transfers the Service Provider's share (the price less any payment processing costs of Stripe's own, which are not a commission charged by Kotihandi) to the Service Provider's Stripe account, from which the funds move to the Service Provider's bank account typically within 3–5 business days. Kotihandi charges no fees other than the 25% commission described in section 5.

At the start of each month the Service Provider receives, through the Platform, a summary of the previous month's completed assignments and payments for bookkeeping and tax purposes. The Service Provider is itself responsible for recording and reporting this income properly in its own bookkeeping and taxation.

7. Approval and Confirmation of the Work

As a rule, the Customer approves the completed work through the app. If the Customer does not approve the work or file a complaint within three (3) days of the work being completed, the work is automatically confirmed as approved and the payment is released in accordance with section 6.

The work is therefore considered approved either:

when the Customer confirms it in the app; or
automatically after three days, if no confirmation has been made.

In rare exceptional cases (e.g. damage that comes to light afterwards), a complaint may be taken up even after automatic confirmation, in accordance with section 10.

The assignment details always show what documentation (e.g. photos, a checklist) the assignment requires for the work to be approved.

8. Additional Work and Additional Charges

If the scope of the work grows on site (e.g. additional materials or hours are needed), the Service Provider determines the additional cost and has it approved by the Customer through the app before starting the additional work.

Additional work and its price are charged and paid in the same way and on the same schedule as the original assignment (see sections 5 and 6), including the 25% commission.

9. Cancellations, Schedule Changes and Visibility on the Platform

Accepted assignments are, as a rule, not expected to be cancelled, since the Customer has already paid for the work. The primary way to resolve a scheduling problem is to agree with the Customer on a new time through the app.

If the Service Provider is nevertheless unable to carry out an accepted assignment, this must be reported no later than 24 hours before the agreed time, so that the assignment can be transferred to another Service Provider. In genuine emergencies, a later notice is handled case by case.

Unjustified or repeated cancellations and late cancellations may lead to:

a review of the situation and, where necessary, a reprimand;
the Service Provider's visibility or availability in the app being restricted, so that assignments are offered only when the Service Provider is actually available;
in serious or continuing cases, termination of the agreement in accordance with section 15.

There is no separate formal warning system, but the Service Provider is expected to keep its availability and reliability at a good level.

10. Complaints, Dispute Resolution and Refunds

The Customer may file a complaint through the app and/or with Kotihandi's customer service. Kotihandi always contacts the Service Provider before making a decision, and no resolution is made without hearing the Service Provider.

The aim is to find a resolution together with the Service Provider and the Customer, as a rule within seven (7) days of receiving the complaint.

The Service Provider is responsible for the quality of its own work and for any damage it may cause. If the parties agree on a refund to the Customer, the refund is covered primarily from the payment the Service Provider received for the assignment in question or from the Service Provider's liability insurance (see section 14). This may delay the payout for that individual assignment until the matter is resolved.

A single complaint does not automatically end the cooperation or affect the Service Provider's standing on the Platform. Instead:

Customer ratings, especially ratings below three (3) stars, may affect the Service Provider's visibility in search results;
repeated or serious quality problems are handled case by case and may lead to measures under section 9 or 15.

If a complaint cannot be resolved between the parties, either party may refer the matter for handling in accordance with section 16.

11. Non-Circumvention and Off-Platform Trade

The Service Provider may not direct a Customer found through the Platform to place the same or a similar order outside the Platform with the aim of avoiding the commission under section 5. This applies both to the assignment in question and to later, similar assignments from the same Customer, for as long as the customer relationship originated through the Platform.

The restriction does not apply where the Customer and the Service Provider already had a customer relationship before the assignment that came through the Platform, nor does it prevent the Service Provider from otherwise carrying on its business.

A breach of this section is a material breach of contract, which may lead to immediate closure of the account in accordance with section 15.

12. Intellectual Property and Marketing

The Service Provider grants Kotihandi the right to use the Service Provider's name, company name, logo, service descriptions and images published on the Platform for the marketing purposes of the Platform and Kotihandi (including the website, social media and advertising).

This right is valid for as long as the Service Provider operates on the Platform, and Kotihandi stops the use within a reasonable time after the account is closed, unless the material has already been published, e.g. in connection with reviews.

13. Data Protection (GDPR)

The Service Provider undertakes to process the Customer's personal data received through the Platform (e.g. name, address, phone number) in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection legislation, and solely for the purpose of carrying out the assignment in question.

The Service Provider may not:

store the Customer's data for any purpose other than what is needed to carry out the assignment;
disclose the data to third parties;
use the data for direct marketing without the Customer's separate consent.

The Service Provider must delete or destroy the Customer's data when it is no longer needed for the assignment or for statutory obligations (e.g. bookkeeping). A suspected data breach concerning the Customer's data must be reported to Kotihandi without delay and no later than 24 hours after it is detected.

14. Insurance and Limitation of Liability

For the entire duration of the contractual relationship, the Service Provider must have valid liability insurance suited to its field, covering personal injury and property damage caused to the Customer or third parties by its activity. Kotihandi has the right to request proof that the insurance is valid at any time.

Kotihandi provides a platform that brokers assignments and payments, but does not itself perform services. For this reason Kotihandi is not liable for the quality of the work performed by the Service Provider, for personal injury or property damage caused by it, or for other indirect or direct damage resulting from the Service Provider's activity.

The Service Provider is responsible for indemnifying Kotihandi against claims arising from the Service Provider's breach of contract, negligence or violation of applicable law.

15. Term, Termination and Changes to the Terms

The agreement is valid until further notice from the time the Service Provider accepts these Terms. Either party may terminate the agreement by notifying the other party; the notice period is 14 days, unless otherwise agreed.

Kotihandi may, however, close the Service Provider's account immediately without a notice period if the Service Provider materially breaches these Terms (e.g. the non-circumvention clause in section 11, repeated serious quality problems, providing false information or breaking the law).

Termination of the agreement does not affect payments for assignments already approved and completed, which are paid out as normal, and does not release either party from obligations that have already arisen (including sections 12–14).

Kotihandi has the right to change these Terms. The Service Provider is notified of material changes at least 14 days before they take effect, for example by email or through the app. If the Service Provider continues to operate on the Platform after the changes take effect, the Service Provider is deemed to have accepted the updated Terms. If the Service Provider does not accept the changes, the Service Provider has the right to terminate the agreement before the changes take effect.

If the operation of the Platform or the fulfilment of a party's obligation is prevented by force majeure, such as a natural disaster, an order by the authorities, a widespread disruption of information systems or another unforeseen event beyond the parties' control, the party in question is released from fulfilling the obligation for the duration of the impediment.

16. Governing Law, Dispute Resolution and Contact Information

These Terms are governed by Finnish law. Before legal proceedings, the parties must seek to resolve disagreements primarily through negotiation. If no settlement is reached, disputes are settled in the District Court of Helsinki.

Contact information

Scrubbadad Oy (Marketplace: Kotihandi)
Business ID: 3097826-1
Address: Myllypadontie 17, 00920 Helsinki
Email: info@kotihandi.com
Website: www.kotihandi.fi